Store Policy
Shipping Policy
We offer free shipping on all our products throughout India!
Our orders are dispatched within 3–5 business days and will reach you within 7–10 business days.
To ensure that the order reaches you in a good condition, in the shortest span of time, we ship through reputed logistics companies.
Return Policy and Exchange Policy
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We always try our best to make sure that you love our products as much as we loved making it for you. However, we do not offer any return or exchanges:
In case of a Defect in the Product
We would require clear parcel opening videos or pictures. Once our team approves the defect, you will have to ship the product back to our address & we will process your request once received.
Reverse pickups are currently unavailable so the customer will have to ship the parcel to us at the following address:
Name: Tokyo Matcha Bar
Address: 51 Silvilla House, Chapel Road, next to Lovely Stores, Bandra (W) 400050.
Number: +91 8657801026
Kindly note, shipping charges for the above will be borne by the customer. Once we receive it, the product will undergo a thorough quality inspection and if it passes through, we will ship the new product.
Refund/Cancellation Policy
We DO NOT offer monetary refunds. No refund/cancellations will be accepted once the order has been placed.
Privacy Policy
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This privacy policy sets out how Tokyo Matcha Bar uses and protects any information that you provide when you use or visit this website.
The domain name www.tokyomatchabar.com (“Website”) is owned and managed by Tokyo Matcha Bar, at 51 Silvilla House, Chapel Road, next to Lovely Stores, Bandra (W) 400050 under the brand name Tokyo Matcha Bar.
The term “Tokyo Matcha Bar”, “Company”, ‘us’, ‘we’ or ‘our’ refers to Tokyo Matcha Bar. The term “User”, “You” or “Your” refers to any user/viewer of this Website, his/her representatives or affiliates; and any person availing our services through this Website, our Instagram handle (@tokyomatchabar), or any other medium. The term “Third Party” refers to any person, natural or juristic, other than Tokyo Matcha Bar and the User.
This privacy policy constitutes a complete legally binding contract between Tokyo Matcha Bar and the User. The terms of this Privacy Policy will be applicable and effective upon your acceptance of the same and shall govern the relationship between the User and Tokyo Matcha Bar for the use of this Website.
Tokyo Matcha Bar is committed to confidentiality and privacy of all its users. All identifiable data collected by Tokyo Matcha Bar shall be dealt with in accordance with this Policy. Tokyo Matcha Bar may change this policy from time to time. You should check this page from time to time to ensure that you are informed of the changes. Your continued use of this website and availing of services of Tokyo Matcha Bar under this Website implies that you have read, understood and agreed to the terms and conditions set forth in this Policy and implies your acceptance of any amendments made to this Privacy Policy. Your continued use of the website implies your consent to our collection and use of the information.
What information do we collect?
During the use of this website by you we may collect the following categories of information:
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Name.
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Contact information including email address, phone number and postal address.
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Demographic information such as gender and age.
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Any information, including images, uploaded/posted by you on our website or on a third-party social media site used by and/or associated with Tokyo Matcha Bar.
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Your third-party account credentials (for example, your log-in credentials for Facebook, through which you may choose to log-in to use this Website).
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Payment information, as required for the purposes for availing services of Tokyo Matcha Bar by a User.
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Any other information considered necessary in the sole discretion of Tokyo Matcha Bar for the performance of services agreed to be procured by the User from Tokyo Matcha Bar.
What we use your information for?
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Ascertaining the correct product being ordered – We at Tokyo Matcha Bar want to ensure that the product you order from us finds your tastebuds, and to that end we guide the Users to select the correct option according to them.
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Making delivery – The delivery of your orders to the correct destination, either by courier or any other service, will require Tokyo Matcha Bar sharing your contact information with the delivery personnel.
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Service improvement – Your information may be used by Tokyo Matcha Bar to improve the standard of its services including by way of innovating new products and customisation in your interests.
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Feedback & Preferences – We may also use your information to contact you for feedback and market research purposes.
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Payment – Your financial information including credit card, debit card, bank account or medical insurance related information may be used at the payment gateway for completing payment transactions between Tokyo Matcha Bar and you.
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Marketing New Offerings – We may periodically send promotional emails/alerts about new products, special offers or other information which we think you may find interesting.
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Advertising – We may use anonymized information so that you cannot be individually identified and provide that anonymized information to our partners.
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Research & Development – We may use your information for research and development in the field of retail.
Security of Your Information
Tokyo Matcha Bar has implemented security protocols and standards to safeguard your information as required by the applicable laws of the Republic of India.
Your Obligation
You are required to provide true and accurate information to Tokyo Matcha Bar for the purposes of availing our services and in your own best interests.
Third-Party Sharing
We do not share or otherwise disclose your identifiable or sensitive information collected during the provision of services offered by the Website for any consideration.
We share your information with delivery and courier companies and/or any other third parties for the limited purpose of providing delivery services offered by Tokyo Matcha Bar.
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Cookies Policy
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Tokyo Matcha Bar uses cookies to improve the experience for visitors to our websites, and has published this Cookie Policy. It explains what cookies are and how we use them on our websites. If you don’t want to receive cookies while browsing our website, you can modify your browser and/or mobile device settings so that it notifies you when receiving cookies or you can choose to restrict or block cookies.
Cookies are tiny files, composed of a string of letters and numbers, placed on your computer by web page servers. They enable the website owner to distinguish you from other users of the website. Cookies cannot be executed as code or used to deliver viruses and they cannot enable us to access your hard drive. We cannot read any information on your hard drive even if we store cookies there.
The data generated through cookies on Ritual's websites can be used for various purposes including the following:
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1. Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features.
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2. Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they receive error messages. They are used to improve how a website works in future versions.
3. Functionality: These cookies allow the website to remember choices you make such as username, language or region you are in and provide a more enhanced personal experience.
4. Advertising: These cookies are used to deliver content more relevant to you and your interests. We don’t permit any third parties to advertise on our website but we cannot control advertisers that are allowed by internet service providers to advertise whilst you are browsing on the internet. You can learn more about how to manage your cookies by visiting the Help function of your browser, the settings of your mobile device or you can visit www.aboutcookies.org which provides detailed information on managing cookies on popular browsers. Please be aware that parts of our websites may not function correctly if you disable cookies.